Personal Mailboxes lets each staff member connect their own work mailbox, like john@abc.com, alongside the shared firm mailbox, like info@abc.com. Personal mail stays private to its owner. Shared mail stays visible to the whole firm. Both show up together in one consolidated inbox, so there is no second app and no switching back and forth.
Included with Email Integration · Private to the owner · One consolidated inbox
One Consolidated Inbox
Consolidated view
Maple Leaf Cafe Inc.
Re: HST return for Q1, docs attached
River Valley Dental
Private note about your engagement letter
Northside Logistics Ltd.
Payroll question for the team
Bright Ideas Marketing
Personal thread, just between you and the owner
Rows with a lock are private to you. The badge on the right shows which mailbox each message arrived through.
How It Works
Connecting a mailbox is admin-only. From the email settings, an admin starts the connect for a staff member and marks it as that person's personal mailbox.
The mailbox owner authenticates in the OAuth popup for Gmail or Outlook. For IMAP they use an app password. No one else can complete the sign-in for them.
From then on the owner's personal mail and the shared firm mail flow into a single consolidated inbox. Personal mail stays private to them, from admins too.
What You Get
Your shared firm mail and your own personal mail are merged into a single sorted, paginated list. When you want to narrow it down, switch between three simple views. No separate app, no manual switching between accounts.
New message
COMPOSEFrom
To
Every compose and reply has a From-picker. Pick a shared firm mailbox when the note belongs to the team, or your own personal mailbox when it is just yours. When you have a personal mailbox, it is the default, so private stays private without a second thought.
The rule is short and it holds for everyone. A user can see an email only if it is firm-wide, from a shared mailbox or a manual or system message, or if it is personal and owned by them. Admins manage the mailbox connection only. They cannot read personal inbox contents.
Who can see an email
One rule, everyone included
It is firm-wide
Shared mailbox mail, or manual and system messages, are visible to the whole firm.
Or it is personal and yours
Personal mail is visible to its owner only, so no teammate and no admin can read it.
Purely Additive
Personal Mailboxes is part of Email Integration, so there is no separate price. Firms already using the shared inbox see no change at all. Personal mailboxes are simply added alongside, and every connected account is clearly labeled.
info@abc.com
john@abc.com
Connect Gmail, Outlook, or an IMAP work mailbox. Each connected account shows an owner badge so it is always clear who a mailbox belongs to.
Questions
Personal Mailboxes lets each staff member connect their own work mailbox, like john@abc.com, right alongside the shared firm mailbox, like info@abc.com. Personal mail stays private to its owner. Shared mail stays visible to the whole firm. It is part of Email Integration, so there is no separate price.
No. Personal mail is private to its owner, including from admins. Admins manage the mailbox connection only, they cannot read personal inbox contents. The rule is simple: a user can see an email only if it is firm-wide, from a shared mailbox or manual or system mail, or if it is personal and owned by them.
You get one consolidated inbox. Shared firm mail and your own personal mail are merged into a single sorted, paginated list. Each message carries a source badge that shows which mailbox it arrived through, and personal messages get a Private marker so you know they are not team-visible. You can switch between three views: Consolidated, Shared, and My mailbox.
A From-picker on compose and reply lets you choose to send as a shared mailbox or as your own personal mailbox. Personal is the default when you have one. You can never send as someone else's personal mailbox.
No. Personal Mailboxes is part of the existing Email Integration, not a separate paid add-on. Firms already using the shared inbox see no change, it is simply added on top.
See how Personal Mailboxes puts each staff member's own mailbox next to the shared firm inbox, all in one consolidated view. Book a walkthrough and we will show you the flow end to end.